Terms & Conditions

1. Introduction

Welcome to Wild Portraits Safaris, a leading tour operator in East Africa. By booking a safari or any related service with us, you agree to comply with the following Terms and Conditions. These conditions apply to all our tours and related services provided in Kenya, Tanzania, Uganda, and Rwanda. Please read them carefully.

2. Booking & Payments

  • A 30% deposit is required to confirm your booking, payable via bank transfer or mobile money (M-Pesa).
  • Full payment must be made 30 days before the safari begins, or the booking may be canceled.
  • We accept payment in major currencies (USD, EUR, GBP, KES). Any transaction fees (e.g., bank transfer fees) are the responsibility of the client.

3. Cancellations & Refunds

Cancellations must be made in writing. Refunds will be issued according to the following schedule:

  • More than 60 days before the tour: 80% refund of the total amount paid.
  • 30-60 days before the tour: 50% refund.
  • Less than 30 days before the tour: No refund.

Please note that flight cancellations and third-party service refunds are subject to the terms and conditions of the service provider.

4. Safari Inclusions & Exclusions

Your safari package includes:

  • Accommodation as per the itinerary.
  • Meals (breakfast, lunch, and dinner) as specified in the itinerary.
  • Transportation in a 4x4 safari vehicle.
  • Services of an English-speaking driver-guide.
  • Park entry fees for all national parks and reserves listed.

The following are excluded unless otherwise specified:

  • International and domestic flights.
  • Visas, travel insurance, and vaccination costs.
  • Alcoholic drinks, beverages, and personal expenses.
  • Tips for the driver-guide and other service providers.

5. Travel Insurance

Travel insurance is mandatory for all clients. It must cover personal injury, medical expenses, loss of luggage, trip delays, and cancellation. Wild Portraits Safaris is not responsible for any accidents or losses not covered by insurance.

6. Health & Safety

It is your responsibility to ensure that you are medically fit to travel to East Africa. Wild Portraits Safaris recommends that all travelers get the necessary vaccinations (e.g., yellow fever) and anti-malarial medication before the trip. We take every precaution to ensure your safety; however, we cannot be held responsible for illnesses or injuries incurred during the tour.

7. Visas & Passports

Visitors to Kenya, Tanzania, Uganda, and Rwanda are responsible for obtaining the correct visas and carrying valid passports. Visas can often be applied for online, but requirements vary by country. We advise checking with the relevant embassy before travel.

8. Force Majeure

Wild Portraits Safaris cannot be held liable for events beyond our control, including, but not limited to, political unrest, natural disasters, pandemics, or airline disruptions. In such cases, we will do our best to offer alternative arrangements, but additional costs may apply.

9. Governing Law

These terms and conditions are governed by the laws of the Republic of Kenya. Any disputes will be resolved in the courts of Kenya.

10. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Email: info@wildportraitsafaris.com
Phone: +254 722 123456
Office Address: Nairobi, Kenya